Privacy Policy for floranikova.com

Your privacy matters. This policy describes how we collect, use, and protect your personal information in accordance with Australian law.

Information We Collect

We collect information to provide and improve our services.

• Contact details such as your name, email, and phone number when you reach out or subscribe.
• Service usage data, including times and types of consultations booked.
• Technical data like device, browser, and IP address for security and analytics.
• Any information you voluntarily provide through forms or communication.

How We Use Your Information

We use your data to deliver services and communicate with you.

• Scheduling and managing consultations as requested.
• Billing and processing your subscription payments securely.
• Improving our service through feedback and usage data analysis.
• Complying with legal and regulatory requirements in Australia.

Legal Basis for Processing

We rely on specific grounds for collecting and using your information.

We process your data to fulfil a contract, for legal compliance, with your consent, or for our legitimate business interests.

Sharing Information

We do not sell your data. Information is shared only as required.

• With trusted third-party service providers for billing or technical support, under strict confidentiality agreements.
• As required by law, regulation, or governmental request.
• To protect the rights and safety of floranikova, our users, or others, as permitted by law.

Data Security

We use industry-standard security measures to protect your personal information. Access is limited to authorised personnel, and all data is stored securely with regular reviews to ensure ongoing protection.

Your Rights

You have rights regarding your information under Australian privacy law.

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Withdraw consent where processing is based on consent.
• Request deletion, subject to legal and contractual obligations.

Cookies

We use cookies to enhance your experience and analyse site usage. You can manage your preferences through your browser or our cookie policy page.

Cookie Policy Cookie Policy

Contact

Contact us with privacy questions or to exercise your rights.

Policy Changes

We may update this privacy policy as required. Changes will be posted here, and continued use indicates agreement with the latest policy.